How Monrovia Found its Perfect Paperless and Efficient Expense Management Solution
No other company knows growth more than Monrovia. Founded in 1926, this wholesale plant company has been an industry leader in the introduction of healthier and more beautiful plants.
As their company thrived and evolved, so did their needs. They were soon in the market for a reliable travel and expense management solution to help them keep up with their expense reports and accounting. As proprietors of a saving environment, their expense management system had to be paperless, smart, and efficient.
The Problem – Challenges in Expense Reporting
At Monrovia, it is in their nature to care for the environment. So, the move to automate their expense management system was grounded on the virtues of sustainability and being eco-friendly. They partnered with Concur to help them provide a paperless expense reporting solution that suited their needs as a private company with nurseries all over the country while operating with their partner garden centers throughout the US and Canada.
However, challenges arose starting from the initial setup, with the platform presenting ease-of-use issues on top of the low-efficiency performance. Since the organization has large amounts of data to go through, speed and efficiency are key. Because of these, they encountered errors and user complaints that caused delays and costly mistakes that could add up and significantly impact the company’s overall performance in the long run.
Furthermore, there were also challenges in the reporting system itself. They found that there are only a few available reports, and considering their needs, these were inadequate.
The Solution – Taking Out the Guesswork and Maximizing Efficiency
With Concur providing challenges that clogged up what should have been a smoother workflow, Monrovia decided to make a switchover to Gorilla Expense. This time, the organization knew what worked for them and what didn’t—and Gorilla Expense was quick to comply.
According to Hilda Haddad, Controller, Monrovia, the switch to Gorilla Expense was triggered by the inefficiencies brought by inadequate reports and the overall speed of getting things done in this new automated system. However, what drew them to Gorilla Expense was not only the solution is provided, but also the clean platform, pricing, and customer service.
Usually, switchovers can be a pain in itself and companies would often end up sticking to inefficient systems rather than go through the pains of introducing a new program once again. However, with Gorilla Expense, the transition was quick and smooth.
The initial setup was quick and easy, with the implementation effectively managed by Gorilla Expense’s team. Any concerns on the project were quietly dispelled from the get-go and everything came online as planned and on
schedule.
One of the key benefits achieved is user profile management. The admin users have access to more functionality where they can impersonate users and help them if they have questions or issues. Managing scenarios after someone leaves the company is easier. Aside from this, multiple levels of approvers allowed more detailed auditing, and the split feature made things easier. This made it possible for Monrovia to finally fast-track expense reporting processes while minimizing errors at the same time.
Aside from this, multiple levels of approvers allow more detailed auditing, and the split feature is super easy. This makes it possible for them to finally fast-track the expense reporting process while at the same time minimizing errors.
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